At GOLD IPTV, we are committed to providing a reliable and high-quality streaming experience. Please read this Refund Policy carefully before purchasing any of our services.

By placing an order on https://gold-iptv.shop/
, you agree to the terms outlined below.

1. Trial Recommendation

We strongly recommend requesting a trial (if available) before purchasing a full subscription. This allows you to test compatibility with your device, internet connection, and location.

2. Refund Eligibility

A refund may be approved only if all the following conditions are met:

The request is submitted within 24 hours of the purchase

The service is not working due to a technical issue from our side

Our support team is unable to resolve the issue within a reasonable time

Refund requests submitted after 24 hours may not be accepted.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

You changed your mind after purchase

Your internet connection is slow, unstable, or blocked by your provider

Your device is not compatible with IPTV services

Incorrect setup or user configuration

Some channels, movies, or content are unavailable or changed

Temporary buffering, freezing, or downtime

Failure to request a trial before purchase

Violation of our Terms & Conditions

Channel lists and content may be updated, added, or removed at any time without notice.

4. Service Performance Notice

Streaming quality depends on several external factors, including:

Internet speed and stability

Device performance

Network congestion

Geographic location

GOLD IPTV cannot guarantee uninterrupted or buffer-free service at all times.

5. How to Request a Refund

To request a refund, please contact our support team with:

Order or transaction ID

Email used for the purchase

Description of the issue

Email: support@gold-iptv.shop

Website: https://gold-iptv.shop/

Our team will review your request and respond as soon as possible.

6. Refund Processing

If your refund is approved:

The refund will be issued to the original payment method

Processing time may take 5–10 business days, depending on your payment provider

7. Policy Changes

GOLD IPTV reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page and will take effect immediately.